"I know that the decisions we make are very harmful to the LGBTQ community, and that's not our intention at all," Wojcicki said Monday at the Code Conference conference in Scottsdale, Arizona. "This is not our intention, and we are very sorry about it. I really want to explain why we made such a decision."
Before Wojcicki's comments, Vox host Carlos Maza posted a video compilation of Crowder's gay comments on Maza on Twitter, including calling him "lispy queer." YouTube responded via Twitter and said that although the company disagreed with Crowder's statements, his content did not violate the company's policies. The decision aroused strong protests from YouTube creators, critics and even Google employees, who signed a petition against YouTube's decision.
"I'm really sorry," Wojcicki said. "YouTube has always been home to many LGBTQ creators, which is why it is so appealing. It's a tough decision, but it's harder for us - because it's such an important home. Even if we make this decision, we have a lot of people from the lGBTQ community. We have always wanted to publicly support this community. As a company, we really want to support this community.
"From a policy point of view, we need to be consistent - if we delete these things, we need to delete others." Wojcicki says the context is important when deciding when to take action on a channel. Although Wojcicki believes they made the right decision, the team still believes that Crowder's content is not suitable for monetization. YouTube's team decided to stop advertising on Crowder.
YouTube hopes to reassess its policies when this happens. Susan Wojcicki also said, "When we change policy, we don't want to be subconscious," adding, "We need policies that are implemented continuously."
"Steven Crowder has a lot of videos, and we spent some time watching them and understanding them in the context of the videos, because the background is really important," Wojcicki said. "We've seen a lot of these videos and we don't think they violate our harassment policy."
When asked if this is a field that YouTube can handle, Wojcicki said YouTube has room for improvement, but added that she believes that companies and platforms have come a long way.