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Mr. Huo said that the mobile phone has been mailed to Samsung for testing, but the matter has been nearly a month, and has not received a response from Samsung.
Relevant persons of Samsung (China) Investment Co., Ltd. (hereinafter referred to as Samsung China) told the news on July 1 that they need to know the situation and arrange for personnel to reply. As of press time, no response has been received from Samsung China.
On the afternoon of the 1st, Mr. Huo told the news that on the morning of the same day, the e-commerce platform had already given him a full refund of the mobile phone, and the money will be returned to his account within 24 hours.
This picture is for the respondent
The phone does not charge, and it is self-ignited after unplugging the power.
Mr. Huo said that on May 26th, he purchased a "Samsung Galaxy S10" (128G version) model mobile phone for 5999 yuan, which he owns on the "Samsung mobile phone official flagship store" of his own e-commerce platform. He received the mobile phone the next day. . On the afternoon of May 28th, he was going to install some software for the mobile phone and found that the mobile phone was low in power. He used the original charger of the mobile phone to turn on the power and charge the mobile phone.
"Plug in the data cable for a while, I found that I can't charge it, and the tail of the phone is very hot. I just pulled it out." Mr. Huo said that just after unplugging the power for a few minutes, he found that the phone in his hand was getting hotter. I can't catch it. After that, the phone fell from the hand to the ground, began to smoke, and there was a little open fire.
Mr. Huo said that the open flame was gone after a while, but the mobile phone still smoked on the floor. He was worried about the accident and took a basin of water and poured it on his mobile phone. After watering, the phone will make a "squeaky" sound, and the phone is still smoking.
澎湃News from several videos from Mr. Huo, the screen and back panel of the “Samsung Galaxy S10” mobile phone he bought have been burnt and cracked; the side bulges and cracks have exceeded the original thickness of the phone. In the video, the phone is still smoking fine smoke on the floor with water.
Mr. Huo said that after the incident, he contacted the e-commerce platform, and then Samsung contacted him to let him send the mobile phone to Urumqi for after-sales treatment. "They (after sale) took a photo, opened a work order, and then wanted to take the original machine away, I did not agree."
Mr. Huo said that around June 10, Samsung called him after the sale, meaning that the phone needs to be mailed to Samsung for after-sales processing. In desperation, he had to mail the phone to Samsung's after-sales service center in Urumqi. But things have been in the past month, he has not received a response from Samsung.
On the evening of June 30, Mr. Huo said that he received a phone call from the e-commerce platform, saying that he could return the money for the purchase of his mobile phone. Mr. Huo said that he hoped that Samsung could investigate this and prevent similar things from happening again.
Samsung processed the certificate for the first time after sale
Previously suspected of the same type of mobile phone spontaneous combustion
At noon on July 1, 澎湃News called the Samsung after-sales engineer who was responsible for handling Mr. Huo’s self-igniting mobile phone. The other party did not comment, so contact Samsung’s after-sales service headquarters for information.
Subsequently, Yan News called Samsung China to conduct an interview. The other party said that after understanding the situation, relevant personnel will be arranged to reply. As of press time, no response has been received from Samsung China.
Samsung China official website news, on February 21 this year, Samsung Electronics officially released a new generation of high-end flagship smartphone "Galaxy S10" series.
澎湃 News inquiry found that the “Samsung Galaxy S10” mobile phone version has not yet had relevant public information about spontaneous combustion, but the “Samsung Galaxy S10” series of mobile phones is not an isolated case. In April of this year, foreign media reported that the "Samsung Galaxy S10+ 5G Edition" had spontaneous combustion in South Korea.
According to the news, the “Samsung Galaxy S10+ 5G Edition” purchased by a Korean user has been used for one week, and there is a spontaneous combustion. The Samsung mobile phone user in South Korea is similar to Mr. Huo. When the mobile phone smoked, the Korean mobile phone user was ready to pick up the phone and put it on the table, but also because it was too hot, the phone fell off the hand and fell to the ground. South Korea’s Samsung official investigated the situation and announced that the survey results were caused by external forces.
When this happened, it was only two months before Samsung released the "Galaxy S10" series of new mobile phone products.
In 2016, Samsung was constantly exposed to the explosion and spontaneous combustion incident due to the “Galaxy Note7” mobile phone, and it was deeply immersed in the “mobile phone explosion door”. Since then, the Samsung "Galaxy Note7" mobile phone has been banned from being carried and transported on the plane due to its insecurity. In the end, Samsung Electronics decided in October of that year to suspend production of the "Galaxy Note7" mobile phone, and issued a statement to recall 2.5 million "Galaxy Note7" mobile phones worldwide.
On the afternoon of the 1st, Mr. Huo told the news that on the morning of the same day, the e-commerce platform gave him a refund, and returned the purchase to his account within 24 hours. The e-commerce platform told him that Samsung is still testing mobile phones.