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Baidu Disk: Some Users Receive Refunds after Acting as Members

via:博客园     time:2019/8/15 9:11:56     readed:104

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Netease Technologies News, August 15, Baidu Networks released a message today that some users were refunded after acting as members. At present, it is impossible to understand the personal information of acting as a recharge service provider and to hold accountable. Therefore, it appeals to users to report.<#comment><#comment>

In May this year, a large number of users began to buy annual super members of Baidu Disk from iOS client of Baidu Disk, and then proceeded to refund operation. After canceling membership, they received a large number of complaints. Users said they did not know about it, but their membership was cancelled.

Baidu said that after verification, except for a small number of real accounts, most users recharge their accounts through other means such as recharging super members, and are operated by providers of recharging services.

Baidu said it was unable to obtain personal information from Apple's officials about the service providers in order to hold them accountable. Therefore, users are urged to report<#comment><#comment>. Baidu will provide incentives and cooperate with public security organs.

Baidu NetDisk calls on users to purchase and recharge super membership services at regular rates, and to stay away from the black industry of substitution and recharge, account sharing and so on, to protect their privacy and consumer rights.

The following is the announcement:

Recently, we found that a large number of users began to purchase Baidu online disk annual super members from Baidu online disk iOS client in May this year. Because Apple unilaterally supported the full refund of virtual services, Baidu online disk had to cancel the refundable users' super member rights, but then received a large number of refundable users.

After the abnormal situation mentioned above, we carried out an investigation with the help of Apple. We found that, except for a few real accounts, most users recharge their account super members by looking for someone else to recharge their account, and are operated by providers of recharge services.

But because of Apple's user policy, we can't get personal information from Apple's official providers to hold them accountable. Therefore, we call on all Baidu users: if there is any information, information, chat records about these black products, please provide evidence through Baidu's official Weibo, Weixin, user feedback platform, we will provide incentives for the evidences, and submit relevant evidence to our legal department and criminal investigation department, and follow-up will be Cooperate with the public security organs to launch a relentless crackdown on these black-property service providers which damage the legitimate rights and interests of users.

In addition, according to the policy of Apple Store, after the refund operation is completed, the full amount of goods will be returned to the original account. There is no case that the disks will charge the fees from the successful recharge to the successful refund period. Baidu Disk will not initiate investigation into the super member service fees generated during this period. We all know that.

Finally, Baidu NetDisk calls on everyone to purchase and recharge super-Member services at regular rates, stay away from the black industry such as substitute recharge and account sharing, protect their privacy and consumer rights, and thank you again for your long-term companionship.

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