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Adobe closed all of Venezuela's accounts and services, unable to refund, raising a social media protest.

via:博客园     time:2019/10/8 15:31:06     readed:105


Source: Adobe, FT, etc., editing: Daming

[guide to New Zhiyuan]Adobe announced that it would block all accounts and services in Venezuela for an indefinite period of time in order to comply with President Trump's executive order, which imposes comprehensive trade sanctions on Venezuela. The account will be closed on October 28, and users can only choose to back up the data and are not refundable. As soon as the news came out, there was a wave of protest.

Just now, Adobe announced that it would ban all accounts and services in Venezuela by the end of this month.

Adobe has posted a Q. Simply put:The U. S. government won't use it, and we can't get back.

Why do I close my account?

According to Executive Order 13884 issued by the United States Government, almost all transactions and services between Venezuela and any company, entity or individual in the United States are prohibited. To ensure compliance with this order, we decided to close all accounts in Venezuela.

How long will this executive order take effect?

The issuance of Executive Order No.13884 is not valid,When to withdraw the order is determined solely by the Government of the United States. We will continue to monitor developments closely and will make every effort to restore the services of Venezuela within the framework of the law.


For more information on Executive Order 13884, see


I have paid all my money. When can I get a refund?

No refund is available.As required by Executive order 13884, all activities with the entity, including sales, services, technical support, refunds, etc., must be terminated.

What about free service? Can it still be used?

Adobe will no longer provide access to software and services, including free software and services, or enable you to make any new purchases. We apologize for the inconvenience caused to you.

When will I lose access to Adobe accounts and content?

You must download all content stored in Adobe account before October 28,2019. After this date, your account will be deactivated.

In other words, this decision will make thousands of users unable to use Photoshop and Acrobat Reader. Some people strongly question that this measure is too strict, and the victims are mostly ordinary people in Venezuela, not the government.

Adobe said it was impossible to refund Venezuelan users who had purchased Adobe products and services because the refund would involve remittances, which would violate the U.S. ban. Users can only download data stored in Adobe software by October 28. Thereafter, all Venezuelan accounts will be suspended.

The decision immediately sparked a wave of protests on social media.


The Venezuelan expert, Jeff, of the Latin American office in Washington, Venezuela

Some Venezuelans living abroad also said that Adobe had notified them that their accounts would be closed because they were initially registered in Venezuela.

One Twitter user asked:


Another user said on Twitter:

Some Twitter users said that the UK-based online remittance service TransferWise took similar action by sending a letter to Venezuelan customers Monday informing them that they would not be able to use the service after October 21. At present, many Venezuelans rely on remittances from friends and family from abroad to overcome serious economic difficulties.

Over the past two years, the U.S. government and the European Union have imposed increasingly stringent sanctions on Venezuela in an effort to force President Maduro to step down. Although Venezuela's economy has been in trouble long before the sanctions, sanctions from Europe and the United States have clearly exacerbated the situation.

Despite sanctions, he still refuses to resign.

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