It is understood that the comments are in part a response to a survey published by the Wall Street Journal in August. The survey found that there are thousands of problematic, banned and unsafe products on Amazon, such as motorcycle helmets that fail to pass safety standards, health care products containing illegally imported prescription drugs, etc. The report prompted three U.S. Democratic senators to ask Amazon to review its quality control measures to prevent the product from going on the market.
In its latest response, Wilke said Amazon spends $400 million a year and employs 5000 people to prevent counterfeit goods from being sold on its platform. But he added that the conspirators will continue to look for ways to sell their products, so they need to be vigilant and continue to spend more to protect their websites. Wilke points out that Amazon's product detail page changes 5 billion times a day.
At the time of Wilke's comments, Amazon and other large technology companies are facing numerous challenges. Regulators and Congress are investigating possible monopolies. In addition to continuing to be accused of abusing warehouse workers, Amazon's employees have also started to unite to fight for unionization, climate action and other initiatives.
On antitrust issues, Amazon is often accused of running its own brand business on its own platform that competes with smaller sellers. In response, Wilke reiterated what he said in June that private brands are what the company has been doing for decades, and they only account for 1% of Amazon's business. In addition, he said, although the private brand business has no advantage in Amazon's product search, it can appear in the ads at the top of the search page.