New energy vehicles have natural advantages over traditional fuel vehicles in terms of power, late vehicle costs and environmental emissions.
Therefore,Even though many consumers make complaints about new energy vehicles such as Tucao, their sales are also gradually improving.
Whether new energy vehicles are good or not, whether they are fragrant or not, is the most important thing for car owners to say. And network statistics show that the satisfaction of car owners for new energy vehicles is better than most people expect, and close to the level of traditional fuel vehicles.
Recently, the evaluation results of China's new energy vehicle industry customer satisfaction index (nev-cacsi) in 2020 released by China Quality Association show that.
In 2020, the customer satisfaction index of China's new energy vehicle industry is 78 points (full score of 100 points), which is 1 point lower than that of fuel vehicles, which is close to the level of fuel vehicles.
Among them, the pure electric vehicle user satisfaction index was 78 points, the highest level since the evaluation, more than 1 point ,5 consecutive years of growth; plug-in hybrid vehicle user satisfaction 80 points, the highest level in 6 years, the first time more than fuel vehicles, an annual increase of 1 point.
The evaluation data show that the difference between perceived quality and expected quality of plug-in hybrid vehicle and pure electric vehicle is smaller than that of fuel vehicle.It is found that the lower the attenuation rate, the higher the loyalty.
City users' satisfaction score is 81, which is far higher than the satisfaction level of second tier and third and fourth tier cities. The intelligent level of new energy vehicles is more favored by young users. Users.
China Quality Association said that market competition has promoted more and more new energy vehicle enterprises to provide competitive products and services.
In addition to the earliest domestic development of new energy vehicles independent brand,Joint venture brands such as Volkswagen and Toyota have also entered the market, driven by Tesla's strength.
The upgrading of domestic new energy vehicle models is speeding up, and the trend of large-scale and high-end passenger cars is obvious. The electric and intelligent level of the industry continues to improve, and the product competitiveness is significantly enhanced.
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