BEIJING, Nov.20(Xinhua)-- As a necessity for working life, people are increasingly dependent on mobile phones, but when they have problems,
When is the mobile service experience
According to understanding, Huawei from 2015 large-scale construction of service centers, there are more than 2000 service centers in the country. Huawei hope to close the distance with consumers in the whole life cycle of products, better listen to the voice of consumers, and turn each service into a warm memory of consumers.
Huawei customer service center (Beijing Yingke Center) is located in the atrium on the first floor of Beijing Yingke center, a 5A grade office building, close to Sanlitun business district, with convenient transportation. Entering Huawei's service center, there will be no noise in the general service hall, because each customer will get a silent caller to prompt business through vibration. While waiting, customers can enjoy coffee, listen to songs, read books, watch plays and even work.
For the most critical customer service experience, Huawei achieve humanization and high-tech integration to lead the industry
According to the reporter, this face-to-face service seat through the unique design, using the dual-bit sharing space to enhance the storage capacity, can meet the storage of 68 maintenance tools at the same time. At the same time, the shuttle intelligent robot is responsible for the maintenance enginee
After the repair is completed, consumers can check the details of the work order on the pad and sign on the pad. The electronic work order will be stored on the server after encryption processing, which not only protects the consumer information security, but also achieves environmental protection and low-carbon.
It is reported that during the trial operation, the average waiting time of consumers saved more than 6 minutes, the average length of maintenance and consultation was shortened by 40, and consumer satisfaction was as high as 100.
A One-stop Experience Huawei Product
With the increasing market share and brand influence, Huawei have also launched more and more popular electronic products. In 756 square meters of service center, there are Huawei mobile phones, tablets, watches, computers, VR、 smart screens, floor sweeping robots, smart security, Gentle Monster glasses and other products. Consumers can experience Huawei products in the service process. For business people, both water bar, backup table, training table and window bar are equipped with computer or mobile phone charging location, but also provide free wifi, to make mobile office everywhere.
It is worth mentioning that the service center adopts the mode of independent number collection, but there will still be staff on-site assistance to make a preliminary judgment on the customer's business. If it is necessary to back up the data in advance, the customer will come to the self-service backup area, where there are six backup computers to facilitate data backup and recovery. Protecting the privacy and security of user data has always been the most important work of Huawei service center. Consumers need not worry about privacy leakage.
At the same time, the experience consultant will use maintenance tools to clean and maintain the phone. There is also an automatic film cutting machine, equipped with a special flexible anti-explosion film, the film has the characteristics of automatic repair, full screen cover, anti-scratch, anti-fall and anti-explosion, can choose the equipment model one-click customization, and then by the shop assistant hand to complete the film, but also can choose to stick a beautiful pattern back film for the back of the mobile phone. Backup maintenance is not wrong, make a mobile phone
At the rest area, consumers no longer have to endure compact hard seats, but, like in their own living room, have leather sofas and cloth sofas to sit down comfortably and enjoy Huawei full-scene products. VR games have ski adventure, mercenaries, interstellar defense and other thrilling games, I believe that the experience of consumers will be endless aftertaste.
While in the user communication area, Huawei also carefully set up the mobile phone back shell DIY, the staff will carry on the mobile phone back shell pattern design teaching and the DIY pattern design instruction, the shortest only takes 30 seconds, the customer design pattern can
Continuous implementation of quality service activities
The reporter learned that the flagship store, as a service benchmark, will not be absent from all kinds of service activities, and will increase efforts, and follow-up high-quality service activities will also give priority to landing in the flagship store.
According to the report, since September 2017, Huawei customer service center opened
The six theme activities of the service day include: mobile phone users can enjoy free cleaning, maintenance and film pasting services; PC users can enjoy free cleaning and maintenance services; the insured maintenance users are free of labor costs; users who fail to repair on the same day will be given a gift when picking up the machine; users who fail to repair on the same day can enjoy free return service; and the store will enjoy free service during service days During the activity, Huawei brand accessories will be given a 10% discount.
Most importantly, fo
In addition, there are screen and motherboard repair a price activity, maintenance costs compared with the replacement of new original spare parts reduced by about 40%. A service was launched on March 6,2020 in order to solve the problem that the repair time of a Huawei price is too long
Huawei service chief said,
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