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Apple has acknowledged that some iPhone 11 have touch problems and will be repaired free of charge

via:博客园     time:2020/12/5 13:32:43     readed:113

It home reported on December 5 that Apple has added a global repair service plan for the iPhone 11 in an announcement on its official website. Apple said that some devices manufactured between November 2019 and may 2020 will stop responding to touch, and apple can repair (replace the screen) for free if the user's device meets the requirements.

Users first need to go to the official website to check whether the affected users, this step only needs the mobile phone serial number. (Click on Apple's homepage


After confirmation, the screen can be replaced and repaired in the following three ways.

  • Find an Apple authorized service provider.
  • Make an appointment at Apple's retail store.
  • Contact Apple support to arrange mailing service through apple service center.

It's worth mentioning that if the user's iPhone 11 is damaged in any way and cannot be repaired (such as a broken screen), it needs to be repaired before repair. In addition, users can only get maintenance services at the place of purchase, and non BOC users may encounter some difficulties.

It home learned that if a user's iPhone 11 is confirmed to be affected by the problem and has been repaired at its own expense, it can contact Apple for a refund.

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