At noon on the 21st, more than 20 Jingdong Logistics rescue teams carrying the first batch of rescue materials donated by Jingdong arrived in Zhongmou County, Henan Province. After the local flood situation in Henan Province, Jingdong quickly organized forces to allocate a large number of flood prevention materials such as shovels, life jackets, raincoats, rubber shoes, and living materials such as mineral water, instant noodles, ham sausage from the nearest Zhengzhou Yayi intelligent warehouse, and Jingdong Logistics rushed to the disaster stricken areas.
There is a rule within the Jingdong group: in case of a disaster anywhere in the country, the managers near the warehouse of Jingdong do not need to report, that is, they have the right to donate the materials needed by the disaster area in the warehouse. At the same time, Jingdong will set up an emergency support team for the first time to ensure the special delivery of disaster relief materials.
At the same time, Jingdong has opened a special line 950618 in Henan. The customer service team provides 24-hour commodity dispatching, material coordination and other necessary consulting services to provide emergency rescue support for the local people. Among them, Henan merchants quickly issued delayed delivery policy, opened merchant special line to protect the rights and interests of merchants.
Offline stores such as Jingdong home and Jingdong specialty store in Zhengzhou City have also provided local people with flood shelters to help the affected people as much as possible.
JD Allianz Insurance has also opened a green channel for 24-hour claim settlement and rescue services, providing customers in Henan with fast claim settlement services within the scope of insurance policies, giving priority to processing and simplifying claim application procedures and data; Provide emergency medical rescue and transportation services, vehicle and road rescue services, as well as on-site property survey and damage assessment services. Customers of JD Allianz Insurance and their relatives and friends can call the customer service hotline 400-800-2020 to report and consult.
The flood situation should not be delayed, and Jingdong will also give full play to its local infrastructure capacity, devote itself to flood relief, maintain close communication with the government and relevant agencies, and deliver more flood relief materials to the disaster area in time.
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