According to the news on July 2nd, the news of the news, Ningbo, Zhejiang, said that the mink cargo worth more than 20,000 yuan was delayed. After checking the monitoring, it was found that the goods had been discarded by the employees of the one -stop at Debon Express.
Ms. Dai said that the goods arrived at Dubon Express Yuyao's transit station at 6 am on June 11, and then they kept promoting the delivery, until the 13th was not delivered on the 13th. So Ms. went to the site to check the monitoring. The surveillance video shows that at two pm on June 11, the goods have been treated as garbage. Ms. Dai said that from June 13th to 28th, she called many times to ask about the matter.
On June 28, the Debon Express Demonstration Department contacted Ms. for the Lady for the Lady for Due to the fact that the goods could only pay 300 yuan at three times the shipping cost. Ms. Dai said she did not accept it and asked for full compensation for payment. Ms. Dai said she did not accept it and asked for full compensation for payment. At present, the two sides are still in negotiation.
It is worth mentioning that Debon Express has recently been exposed to "damage to the insured express delivery and delaying claims for half a year."
According to the news of Northeast News Network on June 29, Shenyang Consumer Liu's goods were damaged during the mailing process. Although the price was insured in advance, Debon Express Company refused to compensate, and Mr. Liu still had no success for half a year.
Due to the return of the goods, Mr. Liu used Debon Express to transport a solid wood coffee table to Ganzhou City, Jiangxi Province in October 2021, with a premium of 5,000 yuan, and a total of 1,050 yuan in premiums and postage.
However, on November 23, 2021, Mr. Liu was informed by Debon's after -sales and the goods were lost and will enter the claims procedure. On December 5, Debon's customer service also said that the goods were found and will continue to be delivered. However, at this time, the merchant refused to accept it as a date stipulated by the merchant.
After a few days of negotiation, the merchant agreed to return the goods again. However, during the consultation between Mr. Liu and the merchant, Debon Express did not informed Mr. Liu, and sent the goods back to Shenyang. After Mr. Liu communicated with Debon, the goods were sent from Shenyang to Ganzhou, Jiangxi again.
On March 8, 2022, when the merchant received the goods, it was found that the goods were completely damaged and could not continue to be used.
So Mr. Liu applied for claims to Debon again, but Debon's customer service replied that he did not return the goods by the normal process before, which caused compensation to be impossible to give in the internal process.
Mr. Liu believes that Debon returns the goods back to Shenyang without the consent of the consumer himself, which eventually leads to unsuccessful compensation. Debon's behavior has also stronged his mistakes on consumers. He expressed unacceptable. More than half a year has passed, and Mr. Liu has carried out rights with Debon customer service many times, but none of them answered. (Text | Zheng Haojun)